7. RENTAL PERIOD – TERMS OF PAYMENT
   8. UNACCEPTABLE BEHAVIOR AND BREACH OF CONTRACT  11. DELIVERY & COLLECTION
 12. RESERVATION

 Please read carefully the below terms and conditions  before completing your booking as it provides you with detailed requirements to book a vehicle rental in Lebanon subject to City Car Rent A Car terms and conditions. Moreover,
 you need to carefully read the rental agreement and all its related supplements provided to you at the time of pick-up.
 You must agree and sign where required on our rental agreement and all related supplements.
 A booking is not a rental agreement; a booking conclusion is subject to rental agreement.
 A booking online is not guarantee if it is not subjected to a payment online (Prepaid or partial payment).
 

  In order to rent a vehicle, there are some pre-requisite documents that you need to have. These documents are:
 

  In case you have made your booking online through our website or through our partners /brokers, you need to present the voucher or the confirmation booking number you received after you successfully made your booking.
 

   Above certain age or special cases, renters must provide additional documents to show that they are fit and able to drive, a surcharge might be applicable.
   Certain vehicles categories will only be made available for drivers of 25 years and above.
 
NB: The driving license is neither a proof of identity nor a proof of address.

  The photo on the ID must be clear, recent and valid. The person hiring the vehicle must also give in detail his address while in Lebanon as well as his local & international phone numbers and email.

  In order to complete the rental conditions the renter should have a physical valid credit Card (Master Card, Visa Card)  and American Express which City Car Rent A Car will use for pre-authorization (hold)
  for the security deposit. This credit card should be in the renter’s name and has enough credit to cover the pre- authorization deposit amount.The credit card should have a minimum of six months validity.
  NB: If you do not hold any credit card, we reserve our right to deny you the reservation.
 
 Pre-Authorization: holds an amount of money (Check the insurance clause down for amount per category) on your Credit Card  account “as security deposit”, once it happens, you won’t be able to use that money for any other purchases until the blocked amount is automatically cancelled/released  within 30 working days from the PRE-Authorization date.
 This Pre-Authorization security deposit amount is on hold to cover any optional extras, plus fuel and any traffic violations you may incur; also it is used as Insurance Deductible in case of accidents.
 This amount varies based on vehicle categories.
 Please also be aware that City Car Rent A Car reserves the right to deduct an amount to cover any vehicle repair or traffic fines that need to be determined later, traffic fines posting can take up to six months (and more  in certain instances)  by Lebanese traffic department authorities, an extra service fees will be applied.
 For luxury vehicles and SUVs, you must bring two different cards in the name of the person who made the booking and will be the main driver.

  Fast Track: To save time at the collection counter you can send us by email a clear scanned copy of your passport, driving license address, phone, email and credit card so your data will be pre-entered into the system.  Otherwise you can manage all of your information while booking through City Car Website. However the originals must be presented at the time of collection of your vehicle, failure to present these originals will cause us to deny your car collection.
 

  There are many factors that determine your vehicle quote base rental price such as:

VAT (Value Added Tax) currently 11% is included in all rates.

Please also note that the rental price does not include the following:

 

  All our vehicles are fully insured (with deductible in case of accident) there are some exclusions that are not covered by insurance.
  These instances are:

         5. PAYMENT METHODS

• Approved currency is US dollars fresh.
• Payment should be made in advanced by international credit card (Visa, Master, American express), Cash US dollars.
• Debit card is only accepted for payment and not permitted for the deposit.
• VAT TAX (11%) is included in the above Rates. In case the VAT Tax change, the rates will change accordingly.
• Reserved period will be charged in full even if the client drops off the car before the voucher’s return date.
• Invoices of each month should be settled in advance. In case of delay in the payments legal actions will be applied.
• VAT Tax to be added on every extra charge that may occur during the rental (Accidents, Fuel, traffic fines etc….), extra charges will be paid locally by the clients.

          

         While reserving a vehicle you are booking from a vehicle category and not a specific vehicle brand or model. However city car Rent A Car will give you the option to book a specific vehicle within
         the category for an additional daily surcharge per category, these amounts are (subject to availability):
 

   For chauffeur driven service, the rental period is calculated every day (10 continuous hours) and not every 24 hours.

 

 111 USD will be charged for categories: A1- A1p- A2-A2p- B1- B1p- B2- B2p- B3- B3p- C1- C1p- C2- C2p- C3- C3p- E1- E2 - I1- I1p- I2- I2p.
 166.5 USD will be charged for categories: D- Dp -I3-I3p- F- Fp- G- Gp -H -E3- E4- J- Jp-  K1- K1p- K2- K2p -L1- L2- L2p- K3- L3- L4 -M1- M2.
 
  NB: the extras above don’t include the cost of cigarette vehicle interior’s burns.

 

      9. VEHICLE AVAILABILITY AND OPTIONAL EXTRAS
 

  If there are no vehicles available in the group you booked, City Car Rent A Car has the right to upgrade one upper category according to the alphabetical order at no extra cost, and only the insurance will be higher as per the standard for the new vehicle group.
 
  However, once City Car Rent A Car finds you a vehicle of the category you booked, you have to either come to a City Car Rent A Car location to exchange the vehicle or specify a location where our team can come to you to do the exchange free of charge. Any delay from your     side to do the exchange will result charging you the difference of the vehicle category price.
  If you booked any optional extras, City Car Rent A Car will endeavor to provide these, in case of non-availability, we will refund the difference paid for these.
  In rare and exceptional cases when the customer reach the collection counter and  his vehicle is not available , City Car Rent A Car will transfer the customer to his house/ hotel free of charge and later will deliver the vehicle at the customer destination also free of charge.
 
 MANAGE YOUR BOOKING: You may change your booking any time before the due day of picking-up the vehicle  by calling reservations or managing your booking online (if available). You need to allow a minimum of 24 to 48 hours before the pick-up time of your vehicle.
  All changes will be subject to availability and may result in price change.

GPS tracking: vehicles might be equipped with GPS tracking system which monitors the vehicles status and be aware that the vehicle engine will shut down while entering the restricted zone near the Lebanese border.

 USE OF PERSONAL INFORMATION
  By making a booking, you consent and expressly agree to allow us using and transferring your personal information for as long as it is in a legal manner.

  We will use your info for:

  We respect your privacy and we endeavor ensure to keep your data safe, secure and confidential at all times.
 

      10.  LIABILITIES

  City Car Rent A Car cannot and will not be held responsible for any direct or indirect loss or liability you incur due to reasons beyond our control. We will endeavor to provide you the service in a timely manner, any reasons beyond our control are subject to your own discretion and judgment, we cannot be held responsible for that.
 

      11. DELIVERY & COLLECTION

  Collection and delivery at our main office during working hours is free.

  24Hrs/7Days operating desk at the arrival lounge for vehicle pick-up and drop-off with a charge of 20 USD/rental.
  To avoid pick-up delays, we deliver the vehicle at the Airport vehicle parking lot in a place dedicated for City Car.

If you are late due to a delayed flight no additional charge will be applied but this only applies if you enter your flight number when booking.
If you are late we will guarantee your rental for 2 hours. After this time your reserved car may be released and rented to another customer.
Then you are authorized to make a new reservation subjected to vehicles availability.

Early return
In case of early return, no refund is allowed.
 
Late return Fee
If the customer returns the vehicle late more than 2 hours without our prior agreement, they will be charged a late return fee of 15$ for each day.
This is in addition to the additional day’s rental charges per 24 hours.
  
Non-Cancellation Fee 
If the customer did not cancel his booking before the reservation date and time shown on his booking and fail to pick up his vehicle within 24 hours from that time, a non-cancellation fee of 50$ will be applied.
This condition is applied for a NO Show or failure to present the correct documentations, driver’s license, Passport/ID cards, Physical credit card by the name of the renter.
NB: Cancellation transaction fees will be on customer responsibility.
 
Free Cancellation
If the client cancelled his booking 48 hours before the due date, a free cancellation will be applied.
 

    Fuel expenses for delivery of the vehicle will be the client responsibility. The fuel amount upon departure from City Car Rent a Car premises will be the amount considered and mentioned on
    the client’s contract.

 

     12. RESERVATION

  NB: Last Minute Bookings are only valid during low season period or upon availability.

 

      13. OUR ADDRESS
 

  Head Office: Ras Beirut, Lebanon, Khaled Chehab  St, Al Oraifi Bldg, GR floor.
  Tel: +961 1 780 000 – 803 308 Fax: +961 1 868 567 Mobile: +961 3 316 111(24 hrs. /7Days)
  Email: citycar@citycar.com.lb

  7 Days/week services during the following operating hours:
 

Thank you for renting from City Car Rent A Car, We hope to see you soon again.